BillQode Privacy Policy

1. Important Information and Who We Are

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you. This may include:

• Identity Data (such as name, username, or similar identifiers)
• Contact Data (such as billing address, email address, and phone numbers)
• Financial Data (such as bank account and payment card details)
• Transaction Data (details about payments to and from you)
• Technical Data (internet protocol (IP) address, login data, browser type, time zone, and other technology information on the devices you use to access our website or application)
• Profile Data (your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses)
• Usage Data (information about how you use our website, products, and services)
• Marketing and Communications Data (your preferences in receiving marketing materials from us and our third parties, and your communication preferences)

We may also collect, use, and share aggregated data (such as statistical or demographic data) for any purpose. We do not collect any special categories of personal data about you (e.g., race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, etc.).

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including:

1. Direct Interactions: You may give us your personal data by filling in forms or by corresponding with us (e.g., when you create an account, subscribe to our newsletter, request marketing materials, or purchase services).
2. Automated Technologies or Interactions: When you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and usage patterns.
3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources (e.g., analytics providers or publicly available databases).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we may rely on the following legal bases:

• Performance of a contract: Where we need to perform a contract we are about to enter into or have entered into with you.
• Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests or fundamental rights do not override those interests.
• Legal obligation: Where we need to comply with a legal or regulatory obligation.
• Consent: Where you have given consent (e.g., for certain types of marketing communications).

We generally do not rely solely on consent as a legal basis for processing your personal data, although we will obtain consent before sending third-party direct marketing communications to you by email or SMS.

You have the right to withdraw consent to marketing at any time by contacting us or following the "unsubscribe" link in any marketing communication.

5. Purposes for Which We Will Use Your Personal Data

6. Disclosures of Your Personal Data

We may share your personal data with:

• Parties mentioned under Section 5 (e.g., professional advisers, IT providers, payment processors).
• Third parties to whom we may sell, transfer, or merge parts of our business or assets. If a change of ownership occurs, the new owners may use your personal data in the same manner as described in this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to employees, contractors, and third-party service providers with a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We also have procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting obligations. We may retain your personal data for a longer period if there is a complaint or if we believe litigation may be likely.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements. When it is no longer necessary to retain your personal data, we will delete or securely destroy it.

9. What We Do if the Information Is Incorrect

We strive to verify the accuracy of personal data we collect. However, we also rely on accurate information from third parties (e.g., Companies House or equivalent entities). You have the right to:

• Request correction (rectification) of any inaccurate personal data.
• Complete any incomplete data.

How We Deal with the “Right to Be Forgotten”

You have the right to request the erasure of personal data we hold about you in certain circumstances, such as where it is no longer necessary for us to hold the data for its original purpose, or you have successfully objected to our processing. This right is also known as the “right to be forgotten.”

Where you request erasure, we will generally only do so where the data is no longer publicly available or where we no longer have a legal reason to continue using it. Note that we may not always be able to comply with your request for specific legal or regulatory reasons; we will inform you if that is the case.

11. Glossary

Contact Us

If you have any questions about how we use your personal data or wish to exercise any of your rights under this Privacy Policy, please contact our Data Controller:

• Email: [email protected]
• Telephone: +201040302211
• Address: 15 El Orouba, Heliopolis, Cairo, Egypt

By using BillQode’s website or mobile application, you acknowledge that you have read and understood this Privacy Policy.