BillQode Customer Policies

Terms of Use · Privacy Policy · Refund Policy · Delivery Policy

Effective June 2026 · Governed by the laws of the Arab Republic of Egypt

BillQode Customer Policies

These policies apply to customers using the BillQode platform at any participating venue. BillQode is operated by Qode Builders for Information Technology and Artificial Intelligence, trading as BillQode, based in Cairo, Egypt.

1. Terms of Use

When you scan a BillQode QR code or use the BillQode platform at a venue, you are using a digital service provided by Qode Builders for Information Technology and Artificial Intelligence, trading as BillQode, based in Cairo, Egypt. These terms explain what you can expect from us and what we expect from you.

What BillQode Does

BillQode is a technology platform that allows you to:

  • View the venue's digital menu.
  • Pay your bill securely through BillQode's licensed payment facilitator partner.
  • Add a tip for the venue's staff.
  • Place an order through the platform where supported.
  • Rate your experience and share feedback.

BillQode is a payment and ordering facilitator only. The venue you are visiting is solely responsible for the food, products, and service you receive.

Your Responsibilities

  • Ensure that the payment details you enter are accurate and belong to you.
  • Only submit genuine reviews and ratings.
  • Use the platform lawfully and in good faith.

Platform Availability

BillQode aims to keep the platform running smoothly at all times. Temporary interruptions may occur due to maintenance or circumstances beyond our control. We are not liable for any inconvenience caused by such interruptions.

Limitation of Liability

BillQode is not responsible for the quality, accuracy, or availability of food and products offered by the venue. Any concerns about your order, food quality, or service should be raised directly with the venue.

Governing Law

These terms are governed by the laws of the Arab Republic of Egypt.

2. Privacy Policy

Qode Builders for Information Technology and Artificial Intelligence (BillQode) respects your privacy. This policy explains what information we collect when you use our platform and how we use it, in line with Egyptian Data Protection Law No. 151 of 2020.

What We Collect

  • Payment information, processed securely through our licensed payment facilitator partner.
  • Your order and transaction history at the venue.
  • Device and technical data such as browser type and IP address.
  • Any feedback or ratings you choose to submit.

We do not collect your name or personal contact details unless you choose to provide them.

How We Use It

  • To process your payment securely via our payment facilitator partner.
  • To display your order and provide a digital receipt.
  • To improve the platform based on anonymised usage data.
  • To comply with legal and regulatory obligations.

Who We Share It With

Your payment data is shared with BillQode's licensed payment facilitator partner solely for the purpose of processing your transaction. We do not sell your data or share it for marketing without your consent.

Your Rights

You have the right to access or request deletion of any personal data we hold about you. Contact us at [email protected] to make a request.

Data Security

All payment data is handled by a licensed payment facilitator and processed securely. We apply appropriate technical measures to protect your information from unauthorised access or misuse.

3. Refund Policy

BillQode processes payments on your behalf through its licensed payment facilitator partner. Refunds related to food, product quality, or service are entirely the venue's responsibility. We are here to help if something goes wrong with your payment transaction.

Payment Errors

  • If you were charged an incorrect amount, contact us or the venue immediately.
  • We will investigate and, if the error is confirmed, the correction will be processed through our payment facilitator partner.
  • Refunds are returned to the original payment method used.

Duplicate Charges

If you were charged more than once for the same transaction, contact us at [email protected] with your transaction details. Duplicate charges will be reversed promptly once confirmed by our payment facilitator partner.

Food & Order Disputes

Any issues with your food, missing items, or order errors must be raised directly with the venue. BillQode and its payment facilitator partner do not handle refunds for food or products — this is entirely the venue's responsibility.

Tips

Tips added through the platform are voluntary and non-refundable once submitted.

4. Delivery Policy

BillQode is a software platform — we do not deliver food or any physical products. This policy explains what you can expect when using BillQode at a venue, and where our responsibility begins and ends.

How Your Order Reaches the Venue

  • When you place an order through BillQode, it is sent instantly to the venue's system.
  • The venue is responsible for preparing and serving your order. BillQode has no role in this process.
  • Any questions about preparation time, missing items, or order accuracy should go directly to the venue.

Payment Processing

  • Your payment is processed securely through BillQode's licensed payment facilitator partner.
  • A digital confirmation is available on the platform once your payment is complete.
  • For a printed or tax receipt, please ask the venue directly.

Platform Experience

  • BillQode keeps its platform up to date with regular improvements included at no cost to you.
  • Planned maintenance will be communicated in advance where possible.
  • If the platform is temporarily unavailable, please ask venue staff for assistance.

Connectivity

The BillQode platform relies on the venue's internet connection. If the platform is slow or unresponsive, this may be due to the venue's connectivity. BillQode is not liable for disruptions caused by the venue's infrastructure.

Scope of Responsibility

BillQode's role is limited to facilitating your order and processing your payment. The preparation, fulfilment, and serving of any food or products is entirely the venue's responsibility. For any concerns about your experience at the venue, please speak to the venue's staff or management.

5. Contact Us

If you have a question about a payment or need help with anything related to the BillQode platform, get in touch: